ORDER & DELIVERY

Where is my order?

You will receive a confirmation email from us when we have shipped your order. In this e-mail you will find the track & trace number of your package. With the corresponding link and via www.postnl.nl you can track your order. 

Tip: Download the postNL App, then you will automatically receive a notification from postNL. 

 

What is the delivery time?

Orders placed before 16:00 will be shipped the same day if the item is on stock. The delivery time is also indicated when you order the product. 

 

How do I change my home address?

We can only change your address if we have not yet shipped your order. Please send us an e-mail to webshop@iamerchandise.nl with the correct address details as soon as possible, so we can hopefully change it for you in time. 

 

I didn't receive my order?

Sometimes you may not have received the order. This can have several causes, in order to sort this out for you we would like to ask you to send an e-mail to webshop@iamerchandise.com. 

 

I entered the wrong e-mail address and therefore did not receive an order confirmation?

We always send the order confirmation to the email address registered with us. If you have entered a wrong email address and you still want to receive your order confirmation, please send an email to webshop@iamerchandise.nl. We can change the email address for you and resend the order confirmation. 

 

Can I cancel an order?

This is unfortunately not possible, if you have placed an order at www.iamerchandise.nl your order is final, you can then no longer cancel the order. Of course you can return the order when you receive your order. 

Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense. 

 

Can I have my order delivered to a different address?

Of course! When you place your order and you are in our check-out, you uncheck ‘use invoice address for shipping’ and a field will automatically appear in which you can enter the other address. 

It’s important to know: Unfortunately, we do not deliver to a postal address or P.O. Box number.

 

How will my order be delivered?

We ship all our orders via PostNL. If you want to track your order you can do so with the corresponding track and trace code. The track and trace code can be found in the confirmation email we sent. 

 

How can I quickly find articles on your website?

At the top of the website we have a search bar. Enter the name of the article you are looking for here. This way you can quickly find the article you are looking for.

 

I haven't received my order confirmation e-mail, what should I do?

your spambox, there is a chance that you have entered the wrong e-mail adress. Send an e-mail to webshop@iamerchandise.nl. 

 

I received my order too late?

Unfortunately, it can sometimes take longer for your package to be delivered due to the hustle and bustle at PostNL. We always do our best to send it to you as soon as possible. 

In the e-mail you received from us, you will find the track and trace code with which you can track your package. 

 

How are the shipping costs?

You can find al the shipping costs information at Delivery & Returns.

 

What is the standard delivery time?

You can find al the delivery time information at Delivery & Returns.

 

My track & trace code doesn't work, what should I do?

When you receive a track & trace code from us it can take up to 24 hours before the tracking details are visible. From that moment on you can also track your package. Another possibility is that there is a technical malfunction which causes you to get an error message. It often helps to copy and paste your track and trace code into PostNL. If this does not answer your question, I would like to ask you to send an e-mail to webshop@iamerchandise.nl 

 

Where can I find my track & trace code?

As soon as your order is completed with us you will receive a track and trace code by e-mail. Here you will find your track & trace code. 

 

I've been sent the wrong size, article or colour, what should I do?

Unfortunately, it can sometimes happen that you receive the wrong size, article, or color. Our sincere apologies for this! 

When this has happened, I would like to ask you to contact us as soon as possible via webshop@iamerchandise.nl. The customer service will help you as soon as possible!

 

PAY

What payment options are available?

At IAMerchandise we find it important that you can pay in various ways so you have the following options: 

  • IDEAL
  • VISA
  • MASTERCARD
  • PAYPAL

 

Where can I find my invoice?

As soon as you have placed an order with us you will receive an email from us to the email address you registered with. At this e-mail address you will receive your invoice/order confirmation.

 

How do I use my coupon code?

You can redeem your discount code in your shopping cart. You have to fill in your code at ‘discount code’ and then click on the check mark. 

 

How long does it take to process my payment?

In general we receive the payment very quickly, it does not matter which payment method you have chosen. 

 

RETURNS & EXCHANGES

What conditions does my return have to meet?

Returns must be made within 14 days of receipt.
All products must be unworn and in good condition
Watch out for makeup, stains, damages and/or strong smells
The product tag can’t be taken off
All returns are properly checked
The return form must be fill in completed
If the return does not meet all requirements, it will be returned 

The return costs are for your own costs
Returns will be processed within 10 working days

When do I get my money back?

As soon as we have processed your return it takes an average of 3 to 5 working days before the administrative processing is visible. This depends on which payment method you have chosen.

 

What's your return address?

Our address is IA GROUP BV, Broekstraat 32, 6828 PZ Arnhem, Netherlands

We advise you to always send us your return package with a track and trace code. If the parcel is lost, for example, an investigation can be started at the delivery service. 

Attention: If you return your return shipment to an address other than that described above, then unfortunately we will not be able to process it! 

 

How much are your return costs?

The return costs are for your own costs.

 

Are there items I can't return?

Jewelry and all other accessories cannot be exchanged or returned. This is indicated in the description of the products. 

 

How can I return an item?

As soon as you have decided to return your order to us, your order must match with our terms and conditions of return. You can send us an email at info@SQlux.com to let us know you want to return your item. After that we will send you a return form that must be filled and send back to us. You may then address the package to us.

……………….

Please note: The costs for returning are for your own account! 

 

Can I exchange all items I have ordered through the webshop?

No, all items that do not meet our general return conditions see (‘what conditions must my return meet’) we can not handle. When we find that the item does not meet the return conditions we will return it as soon as possible. The costs for this are for your own account.

Note: Jewelry and all other accessories cannot be exchanged or returned. 

 

I want to exchange my ordered item(s) for another size/colour, is that possible?

Of course it is! You received a return form with your order. When you fill in this form completely and return the order to us, we can arrange this for you. We will send the new item to you, when we’ve received and proccesed your return. We will take care of the shipping cost

 

SERVICE & CONTACT

What's the best way to contact IAMerchandise?

If you have any questions, you can contact us by sending us an email at webshop@iamerchandise.nl. We will answer incoming emails as soon as possible.

Note: Please send the question you have to the correct e-mail address. 

 

Legal guarantee?

When you place an order with us, the legal guarantee applies. Legal guarantee means that the item must do what you, as a consumer, may reasonably expect. There is no legal term attached to this. Guarantee because what you may expect as a consumer varies per article. 

 

How do I determine the right size and fit?

Most of our items have a regular fit, sometimes there is an exception. If the article has an exceptional fit, we will mention this in the product description of the article.